Job Id 102 - Amdocs Hiring HR Employee Services Specialist (US)

Job Description
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence
Supports HR processes by providing services to Amdocs employees, managers and HR teams. Coordinates events and activities to promote the employee experience and enables flawless and efficient end-to-end HR processes.

What will your job look like?
Act as a "sensor" to the Field HR and proactively "raises flags" when necessary.
Handle ongoing activities in his/her domain within a specific unit, including budget allocation and prioritization when needed. This requires staying up-to-date on the legal and/or professional issues in order to improve and update the relevant activities.
Apply knowledge and expertise of the most updated processes and tools in day to day interactions with employees.
Provide solutions (which may be customized in accordance with HR guidelines and/or business targets) and implements HR policies/processes/activities in a vibrant environment.
You will craft, generate and present a variety of reports that support organizational processes and facilitate ongoing improvement. Update and maintain data of various HR system and issue reports and analyses in support of ongoing monitoring and decision making.
Plan and handle operational aspects of HR processes and/or activities from initiation to execution, including alignment of various internal and/or external focal points.
Ensure that all the necessary facilities are in place for relevant activities.
All you need is...
Bachelor’s degree holder
Proven experience in customer facing roles
Previous experience in operational roles (that is, handling operational processes and systems)
Familiarity with Amdocs and Amdocs systems and experience of working with various partners (internal and external) are seen as advantages
Specific for EC and CR: Solid experience in planning, leading and executing similarly complex (employee care / CR) projects and events
Specific for CR rep.: Experience working with external associations - advantage
Why you will love this job:
Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
Become a master of multi-tasking!
We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Common Interview Questions and Answers

  1. Tell me about yourself.

    I am a dedicated professional with experience in [industry], skilled in [key skills]. I'm passionate about delivering value and constantly improving.

  2. What are your strengths?

    I am highly organized, detail-oriented, and excellent at problem-solving and communication.

  3. What are your weaknesses?

    I used to have trouble delegating tasks, but I've been actively working on trusting my team and improving collaboration.

  4. Why do you want to work here?

    Your company has a great reputation for innovation and employee growth, which aligns with my career goals.

  5. Why should we hire you?

    I bring a unique mix of experience, skills, and enthusiasm that will help me quickly contribute to your team.

  6. Tell me about a challenge you faced at work and how you handled it.

    I once managed a project with tight deadlines and limited resources. I prioritized tasks, communicated transparently, and delivered successfully.

  7. Where do you see yourself in five years?

    I see myself in a leadership role, continuously learning and contributing to meaningful projects.

  8. What is your greatest achievement?

    Leading a team that launched a new product that increased company revenue by 30%.

  9. How do you handle stress and pressure?

    I stay calm, prioritize tasks, and break problems into manageable parts to maintain productivity.

  10. Describe your work style.

    I am structured and analytical, but flexible when collaboration and creative problem-solving are needed.

  11. How do you prioritize your work?

    I use tools like to-do lists and calendars, and I focus on high-impact tasks first.

  12. What motivates you?

    Solving complex problems and making a positive impact on the team and organization motivate me the most.

  13. What are your salary expectations?

    I'm flexible and open to discussion based on the role and market standards.

  14. Do you prefer to work independently or in a team?

    I enjoy both—working independently on tasks and collaborating with teams on shared goals.

  15. How do you handle criticism?

    I view constructive criticism as an opportunity to learn and grow, and I appreciate honest feedback.

  16. What do you know about our company?

    You are a leader in [industry], known for innovation, a great culture, and customer-focused values.

  17. What are you passionate about?

    I’m passionate about continuous learning, problem-solving, and using technology to improve lives.

  18. Tell me about a time you failed.

    Early in my career, I missed a deadline due to poor time estimation. I learned to better plan and communicate timelines.

  19. Do you have any questions for us?

    Yes, can you tell me more about the team I’ll be working with and how performance is evaluated?

  20. When can you start?

    I’m available to start immediately, but I’m happy to accommodate your preferred timeline.